Travaal – Privacy Policy
Travaal, part of the Solomon Beck Group, takes your privacy seriously and is committed to safeguarding your personal data. Our Privacy Policy explains how we collect and process your data clearly and simply. Please read the following carefully to understand how we handle your data and what you can expect from us as a data controller.
About us We are Travaal, part of the Solomon Beck Group. Our office is based in the UK, and we are committed to compliance with data protection regulations. Travaal sources serviced apartments based on your requirements, and we require certain information to provide our services.
What kind of information we collect from you We collect only what is necessary to handle your enquiry and reservation: your name, telephone number, email address, accommodation preferences, and details of other adult guests. If your employer books accommodation on your behalf, we may collect data from them.
We also collect website usage data via cookies, including your IP address, browser type, and language preferences.
Travaal does not store your payment information. Instead, payments are processed securely via a third-party payment provider.
Why we collect and use your personal data Your personal data is used to:
- Provide accommodation options via email
- Communicate with you by phone and email
- Complete and administer your reservation
Your data is shared only when you decide to reserve an accommodation. At that point, necessary information is passed to the accommodation provider.
We retain correspondence and reservation data for up to 6 years for auditing and compliance purposes.
If you opt-in, we may send marketing materials like our monthly newsletter, promotions, or special offers.
CCTV at our offices is used for security and health and safety, and footage is stored for 10 days unless required for investigation.
Third-party answering service: If you call outside business hours, ‘Moneypenny’ may take your name and number and pass it to us. They delete this data once passed on.
Sharing your data We only share data to fulfil your reservation, and only with the accommodation provider you select. Providers outside the UK/EU must comply with model data protection clauses approved by the EU.
We may also disclose data:
- If required by law
- For legal claims
- In the event of business sale or acquisition
- To approved IT or technology providers under strict confidentiality
Children’s Personal Data You must be over 18 to book an apartment. If children are travelling, we may ask for their ages but do not collect their personal details.
Use of Social Media We use social media to share updates and sometimes run competitions. If we need to contact you (e.g., for a prize), we will use your data only as necessary and in accordance with this policy.
Call Recordings Some calls may be recorded for training and monitoring. Not all calls are recorded. Recorded calls are deleted within 14 days and are not shared outside our group.
Legal bases for processing
- Legitimate interests: To service requests and communicate with you
- Contract performance: To execute your reservation request
- Consent: To send you marketing communications (if opted-in)
Controlling your data You can:
- Request a copy of your personal data
- Ask what data we collect and why
- Request correction of inaccurate data
- Restrict processing after your reservation
- Object to processing if you believe it is unfair
- Request deletion of your data (the right to be forgotten)
- Withdraw consent at any time
- Object to automated decisions
To exercise your rights, contact us at: booking@travaal.com
Security and Certifications We ensure data security through regular reviews and best practices. When entering payment data, it is encrypted and processed securely. We follow industry standards, including:
- ISO/IEC 27001 – Information Security Management
- ISO/IEC 22301 – Business Continuity
- ISO/IEC 9001 – Quality Management
- GDPR & UK GDPR
- PCI DSS – Payment card security
- Cyber Essentials Plus – UK data security compliance
Employees receive regular training on data protection.
Restricted Data Transfers As a global business, data may be transferred outside the UK. We take all necessary precautions to ensure equivalent data protection levels, including using EU-approved model clauses and conducting Data Privacy Impact Assessments (DPIAs).
Your privacy remains a priority, regardless of where your data is processed.
Compliance with Data Privacy Framework (DPF) If required, Travaal complies with relevant international data privacy frameworks. For more information, visit https://www.dataprivacyframework.gov/
Accountability for Data Transfers We remain responsible for the handling of your data by any third-party service providers unless they can prove we are not liable for a data breach.
Personal Information We Collect
- Name and contact details
- Digital data such as IP address and website usage
Links to External Websites We are not responsible for the privacy practices of third-party websites linked from our own. Please review their policies separately.
Marketing With your consent, we may send:
- Newsletters
- Offers and promotions
- Competitions and prize notifications
You can unsubscribe at any time via the link in our emails or by contacting us at booking@travaal.com
During Your Reservation We may contact you to check your satisfaction, offer extensions, or suggest alternatives if your selected apartment is unavailable.
B2B Communications We may contact professionals in relevant industries. You may unsubscribe from such communications at any time.
Cookie Policy Cookies are small data files that help improve your experience on our site. We use:
- Strictly necessary cookies
- Performance cookies
- Functionality cookies
- Targeting cookies
To learn more about cookies or how to disable them, visit: http://www.aboutcookies.org/
Changes to this Policy This policy may be updated periodically. Please review it regularly. Updates take effect when posted on this page.
How to Contact Us Email: booking@travaal.com Phone: 01483 550804